Thank you for consulting the Moodle FAQs page. If you still need assistance after viewing this resource contact the IT Helpdesk (1-714-619-6500 or helpdesk@vanguard.edu).
How do I get back to my homepage?
How do I change my profile page?
How do I contact my professor and fellow students?
I have my enrollment key, how do I enroll?
How do I upload an assignment?
Where did the assignment submission button go?
I think my grades are wrong, what’s up?
Why is my test/quiz grade a zero?
My test has no grade and says it is open – what do I do?
Where do I go if I still need help?
Moodle is an LMS or Learning Management System. It contains the course content, important events, participants, grades and other important information for both professors and students.
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Moodle empowers students by providing anytime/anywhere communication without the personal interruption of a telephone call or face to face when they are not necessary. Teachers can post assignment details, resources and grades for you to access. You can post content to forums and submit papers online. And you can make inquiries to professors and fellow students. Professors can make general announcements (postings) and interact individually or as a group with students through messages (email).
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Moodle like any Internet based program has some built in risks. Since version 1.5 (2004) Moodle has included virus protection in their software. But, virus protection actually takes place at the server level and is not really the responsibility of a software provider. Our Moodle provider and Moodle have safeguards to protect sensate information and prevent the spread of viruses and malicious software.
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The direct website for Moodle is http://learn.vanguard.edu for most classes and http://moodle.vanguard.edu for the Childhood Development Program (CDP). There is also a link provided in the MyVU portal.
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Your username and password are the same as your Vanguard email. Logging onto Moodle will take you to your homepage. DO NOT SHARE YOUR PASSWORD WITH ANYONE! No one in Vanguard IT or staff will EVER ask you for your password. If you have lost or forgotten you login information, contact the helpdesk directly.
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How do I get back to my homepage?
In the top left corner of the page you are on is a navigation path. It starts with the word “Home.” This is the link to your homepage from anywhere in Moodle. If you get lost either retrace the navigation path or click the link to home.
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Click the “Edit this page” button in the upper right corner of the homepage. You can add a variety of informative Blocks to your homepage. Start by adding the “My Courses” block if it is not there. Under “Blocks,” click on the “ADD” popup menu and drag down to the desired block. When you are finished editing the homepage, click the “Normal mode” button.
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How do I change my profile page?
You can change the content of your profile page (including your picture) by clicking “Update Profile” beside your picture in the top right corner of any page after you have logged on. If you prefer you can still use the traditional method by selecting the “Edit this page” button on the homepage and then accessing the “View and edit your profile” link beside your picture. You will be able to change the information and access to your email address. You will need a jpg, png, or gif format picture if you wish to change the photo.
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You can access your messages from you homepage in Moodle or access your Vanguard email through http://gconnect.vanguard.edu/. Both methods require you to use the same Login information.
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How do I contact my professor and fellow students?
Usually professors will inform you during a class session or in the online course of their preferred method of contact. Sometimes people are hesitant about giving out email information. Moodle has a built in contact system that does not require knowing an email address. Enter your course and select the “Participants” link in the left panel. Select the person you wish to contact. In the next page select the “Send Message” button. Enter your message text and click the “Send message” button at the bottom of this page.
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You need to enroll in your courses before they will show up on your homepage. Each professor will either enroll you in the class themselves; or they will give you an enrollment key. If you need help enrolling in a class contact the professor.
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I have my enrollment key, how do I enroll?
On the left of your homepage you will see the “Course Categories” block. Clicking on the desired term will take you to the courses page for that term. Courses are arranged by category and sub-category. First choose the level of study (graduate, undergraduate, etc.), then select the area of study. Most courses will be listed under “College of Arts and Sciences.” The course designation code will help you find the subject category (BIOL = Biology). Some courses have multiple subject designations. For example, a BIOL course might also be an ANTH course. So you may need to look in more than one category or use the search feature. If you use the search feature, be careful to select the course in the correct term. Once you find the course pay careful attention to the title. Is it a lecture or a lab? Is there a section number? Clicking on the class title will allow you to enter the enrollment key and finish enrolling in the Moodle aspect of the class.
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You may have accidentally removed yourself from the class. Or a mistake may have been made on the course settings page. Either way you will need to contact your professor for the missing class.
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How do I upload an assignment?
Click on the assignment link on the course page. Click the browse button, then locate and select the assignment. Click the submit button. Please remember there is a size limit of 128MB for each upload.
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Some professors set up assignments to be submitted through Turnitin, a plagiarism or validity checking service. In these cases, you will start by clicking the “submit” link. You will then need to follow the easy instructions on the site page(s). Please note, your professor can set up the assignment so you can submit many times or submit only once.
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Where did the assignment submission button go?
There are three possibilities. This may be an assignment that you must submit directly to the professor. Professors can also choose to hide the submission button until a later time. Or the professor is not accepting late assignments and the deadline has expired. In each case you will need to see the professor for help.
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The grades for each course can be found under the “Administration” block. Click on the “Grades” link to view the assignments and grades for the course.
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I think my grades are wrong, what’s up?
There are many factors that affect the appearance of grades – the calculation system, hidden assignments, etc. Most of these are controlled by the professor. If you have a question about your grades, contact the course instructor.
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Why is my quiz/test grade a zero?
Many tests and quizzes are set up with time limits. If you have not submitted your quiz/test before the time limit expires a zero could be submitted for the grade.
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My test has no grade and says it is open – what do I do?
This can happen when a student clicks the “Save without submitting” button instead of the “Finalize and submit” button. Contact your professor.
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Where do I go if I still need help?
First, ask a friend or fellow student, but be careful about “experimenting.” This can cause more problems. Next, contact your professor. They know how their course is setup and about Moodle in general. If they cannot help you solve the problem, contact the HelpDesk by phone (714-619-6500) or email ( helpdesk@vanguard.edu ). Please provide your full name, a complete description of the request, and current contact information (email address and phone number). Email is the preferred method when additional information (documentation, screenshots, etc.) is required.
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